Frequently Asked Questions
Everything you need to know about your Axa Charms experience.
What materials are used in Axa Charms jewelry?
Our charms and jewelry are crafted from high-quality 925 Sterling Silver, 14k Gold plating, and ethically sourced gemstones to ensure lasting brilliance and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.
Can I return or exchange my purchase?
Yes, we offer a 30-day return policy. Items must be in their original, unworn condition and packaging to qualify for a full refund or exchange.
How should I care for my jewelry?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.
Do you offer a warranty on your products?
We provide a 12-month warranty on all Axa Charms products, covering any manufacturing defects. This does not cover accidental damage or normal wear and tear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.