Returns & Exchanges
At Axa Charms, we want you to love your jewelry; if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all eligible items. Please ensure all pieces are returned in their original packaging and unworn condition to qualify for a full refund.
Initiate Your Request
Log into our returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure secure tracking.
Package Your Charms
Carefully place the jewelry in its original gift box and secure it inside a padded mailer to prevent damage during transit.
Ship and Track
Drop off your package at any authorized carrier location and keep your receipt until your refund is processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing